Refund & Returns Policy

Last updated: 23 June 2026

We want you to love your AeroChill™. If you're not completely happy, we offer a 30-day money-back guarantee on all orders.

🛡️ 30 days to change your mind — no stress, no hassle.

1. Eligibility

You may request a return within 30 days of receiving your order. To be eligible, the item should be in its original condition and, where possible, its original packaging. We accept returns even if the product has been opened and tried.

2. How to start a return

Email us at contact@orlamart.com with:

Your order number
The email address used for the order
The reason for the return (this helps us improve)

We'll reply within 1–2 business days with return instructions and the return address.

3. Return shipping

For faulty, damaged, or incorrect items, we cover return shipping. For change-of-mind returns, the customer is responsible for the cost of returning the item. We recommend using a tracked service, as we can't be responsible for items lost in transit back to us.

4. Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few additional days to appear on your statement.

5. Damaged or defective items

If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo. We'll arrange a free replacement or a full refund — your choice.

6. Late or missing refunds

If you haven't received a refund after the timeframe above, first check with your bank or card provider. If you still need help, contact us at contact@orlamart.com.

7. Contact

Questions about a return or refund? Email contact@orlamart.com and we'll be happy to help.